Pop-Up Store Overview

Join the global pop-up experience featuring exclusive merchandise, special giveaways, and exciting character collections. Whether you are visiting ahead of the concert or stopping by throughout the multi-day run, please review the store guidelines, queue information, and purchasing policies below for a smooth and enjoyable visit.

Operating Schedule

The pop-up store operates across multiple dates with specific daily hours (GMT):

• September 9 & September 13: 11:00 – 19:00
• September 10 & September 12: 11:00 – 20:00 (Open 1 hour later)
• September 11 (Concert Day): 10:00 – 19:00 (Open 1 hour earlier)

Queue & Admission

• Entry is available through the on-site entrance. Priority is given to visitors who have booked through the electronic queue management system. Please follow all on-site staff instructions carefully.
• Accessibility entry is available; please inquire directly with staff at the store entrance.
• Admission will proceed sequentially after opening, and waiting times may vary depending on on-site capacity.
• Chairs and tents are strictly prohibited while waiting in line.
• Overnight outdoor queuing is not permitted. Nighttime safety cannot be guaranteed, and lines formed overnight may be cleared.

Store Policies

• CCTV is active inside the store at all times for visitor safety.
• Outside food and beverages are not allowed inside the store.
• Pets are not permitted inside the store, with the exception of recognized service dogs.
• Commercial filming without prior written consent is strictly prohibited.
• Photos and videos recorded inside the venue may be published across official media channels, social platforms, and press.
• Visitors are required to follow all crowd management instructions from on-site staff. The operational team reserves the right to deny entry or request the departure of anyone who fails to comply with policies or acts inappropriately or abusively toward staff and fellow visitors.
• The venue is not liable for any lost, stolen, or damaged personal belongings.

Payment & Purchase Policy

• Card Only: Cash payments are not accepted. Accepted payment methods include credit cards, debit cards, American Express, Apple Pay, Google Pay, Samsung Pay, and standard contactless card methods.
• Product Availability & Limits: All merchandise items and promotional giveaways are produced in limited quantities and may sell out early. Per-person purchase limits may be applied and adjusted based on stock availability.
• Quality Inspection: Please inspect the condition of your items immediately after payment is completed. Minor manufacturing variances will not be considered defects.

Exchange & Refund Policy

• Exchanges and refunds due to a change of mind are not permitted. In accordance with applicable consumer regulations, exchanges and refunds are only granted for defective products or items that differ from their description.
• Faulty items may be exchanged or refunded upon presenting the original receipt or proof of payment, ideally within 30 days of purchase.
• All exchanges must be reviewed and approved by store management. Non-faulty refund requests remain at staff discretion.
• Any non-faulty items approved for exchange must be unopened, in brand-new condition with all original packaging intact, and are subject to current stock levels. If an item is sold out, it may be exchanged for a different product (any price difference must be paid).
• Any free promotional giveaways received with the purchase must also be returned when processing a refund or if an exchange invalidates the promotion conditions.
• Exchanges cannot be accepted if items show signs of wear or use, have missing or damaged tags/packaging, or have suffered customer-induced damage. Minor scratches, dents, or press marks (5mm or less) on event giveaways are not eligible for exchange.